Refund policy

If your item arrives damaged or you receive an incorrect item, we can offer a replacement or refund.

Please contact us by email within three calendar days of delivery. Include your order number, a description of the issue, and clear photographs of the item. Once we have reviewed the information, we will advise you on the next steps.

Non-Returnable Situations

We cannot accept returns, exchanges, or refund requests in the following situations:

1. The appearance or color of the physical product may differ slightly from the photographs shown on our website due to lighting, photography, screen settings, and other factors. The product received should be considered the final reference.
2. Returns requested because of personal preference, a change of mind, or simply no longer wanting the item.

Return Shipping Costs

If an approved return is requested for a reason attributable to the customer, the customer is responsible for all return shipping costs and related fees. The exact cost will depend on the courier selected by the customer.

If the return is caused by an error on our part—for example, if the item arrives damaged or an incorrect item was sent—the customer will not be responsible for the related return shipping costs.